Download links

Shopify notifies us of every order that is placed at your shop. We then find all digital products in the order and create download links. These download links are then sent to your customer via email. 

Download links are designed to be secure, have access control via download limits, and are unique to each product. Download links allow your customers to access their products on any device with an internet connection.  

Updating the download limit

Apart from the actual deliverable associated with the product, you can also configure the download limit for each download link created for a product.

This means that each download link (uniquely created for each purchase) will allow the product to be accessed a maximum download limit number of times.

  • To update the download limit of any product, open its page in Wire.
  • Scroll down to the 'Download Link Management' section and enter the desired download limit in the input box.
  • It is also possible to have download links without a download limit. To do so, check the field 'This product does not have a download limit.'

Once you've made the necessary changes, click 'Update' to save them.

Multiple quantities of a product

If an order contains more than one quantity of a digital product being purchased, we will send one download link with a total download limit of the product multiplied by the quantity of the product.

For example, if the download limit of a product is two and a customer purchases two quantities of it, they will receive one link with a download limit of 4.

Friend link

A friend link is a unique download link with no download limit. Wire creates one friend link for each product. You can share this with your friends and family so they can access the deliverable associated with your product.

The friend link for each product can be found in the 'Download Link Management' section of the product's page.

Need further assistance? Please mail us at [email protected]